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FAQ

 1. HOW DO I ORDER?

When you see an item you wish to buy, choose your required size & click the Add to Cart button. This places the item in your shopping cart.
You may continue shopping after placing an item in your cart. To view the contents of your cart at any time, click the trolley (cart) icon located in the top right of your screen.
After you have chosen all the items you wish to buy into your shopping cart, click on the cart icon
You will be presented with a page where you can review and amend your order, for example use the x to remove an item. Once you are happy to proceed, click the Checkout button.

If you are an existing customer, before you can proceed to the checkout, you will be asked to log in (if you haven't logged in already)
If you are a new customer you can choose the Sign up

You can also checkout as a guest, which means you can place an order without creating an account with us.

At this point you can choose PAYPAL & it will autofill your details if you have a paypal account- if you do not have a paypal account just continue to shipping method & fill out your details.

If you have a discount code, it is at this point it can be entered in the discount/promo box.

You will then be asked to select a billing address- we have high security from this point on for your protection so your billing address must match the address attached to your credit/debit card, that is on file with your bank.

You will then be asked to specify your payment method and to submit your payment details. See Payment Options for more details on how you can pay.

If you choose to Checkout using PayPal you will be redirected to the PayPal website to complete the payment          

If you are happy with your order then click the Complete Order button at the bottom of the page.                                                                                                                                                                            

Once the payment is processed a page will appear that confirms your order. You will also receive a confirmation of your order via e-mail.

 2. WHAT PAYMENT METHODS DO YOU ACCEPT?

Credit/ Debit Cards

We accept the following major credit and debit cards: Visa, MasterCard, American Express and Visa Debit on our site.                     

You can safely enter your entire credit/debit card number via our secure server, which encrypts all submitted information.

Payment is taken at the time of the transaction.

 PayPal                                                                                                                                                                                                             

You can also pay by using a Paypal account (please see Paypal's website for more details on a Paypal account).

 3. CAN YOU NOTIFY ME WHEN A PRODUCT COMES BACK IN STOCK?

You can set an instock reminder on the product page, by clicking the "can't see your size" icon, underneath the add to cart & if we get any in returns or manage to restock you will get an email alert

 4. HOW LONG DOES DELIVERY TAKE?

Please see here for worldwide delivery times: https://lovevirgo.com/pages/delivery-returns

 5. WHERE DO YOU SHIP TO?

We ship worldwide from Ireland- see here for prices & times

https://lovevirgo.com/pages/delivery-returns 

 6. WHY WAS MY ORDER CANCELLED?

If you've placed an order and received a cancellation email from us, we're so sorry. Unfortunately this will usually be because the stock wasn't in the warehouse when we came to process your order or maybe the item was damaged. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 5 days, this is just the banking process and not something we can speed up.

 7. I RECEIVED A FAULTY ITEM - WHAT CAN I DO?

Firstly, we are really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form on our website or you can reach our support team directly on support@lovevirgo.com

To help us get this fixed for you ASAP, when you first contact us please include:

  • Your name
  • Order number or invoice number
  • Product name
  • Picture of the fault
  • Description of the fault

If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

 

 

 1. WHERE IS YOUR SHOP LOCATED?

The store is located here -->

Virgo Boutique

Maiden Street

Newcastle West

Co Limerick

The Opening Hours are --->

Tuesday to Saturday 10 am to 6pm. 

 2. WHAT ARE YOUR OPENING HOURS?

The Opening Hours are --->

Tuesday to Saturday 10 am to 6pm.

The Boutique is closed every Sunday & Monday 

 3. DO YOU STOCK EVERYTHING FROM YOUR ONLINE STORE IN YOUR BOUTIQUE?

Most items are instore but we could not fit everything. It is advisable to call the shop on 069 77977, before you travel to check stock, if you have a particular item in mind.

 4. DO I NEED AN APPOINTMENT TO VISIT YOUR STORE?

No, not at all. Just pop in & the staff there will be delighted to assist you.

 

 1. ARE YOUR SIZES TRUE TO SIZE?

We use standard UK sizing & most items are true to size. Please see the individual product descriptions as if the sizing differs from this it will say so there

 2. DO YOU HAVE A SIZE GUIDE?

As we sell many different brands, each of which differs slightly we do not have an exact size guide. Here is an approximate general size guide that you may find helpful but please refer to the product description for individual fit guides: 

 3. WHAT SIZES DO YOU STOCK?

We stock UK size 6 up to UK 26

 

 1. HOW DO I RETURN?

Please fill out the returns form on the back of the invoice & send to Virgo Boutique, Maiden Street, Newcastle West, Co. Limerick. Just get it back to us within ten days & make sure all tags are attached. Your refund should be issued the day we receive your return & may take up to 5 days to show in your account.

If there was no invoice in with your order or if you have misplaced please just pop a note in with your return with your name, order number & reason for return.

 2. HOW LONG FOR A REFUND?

Refunds can take up to 28 days but are usually processed much more promptly than this. When you receive your refund email please allow 5 days for the funds to show in your account.

 3. CAN I EXCHANGE?

We are happy to offer exchange if you need a different size in a product. Just return the item as normal but please request on the back of the invoice that you would like the item in a different size instead of a refund. If we have it in stock, our returns item will send you the new item as soon as they receive your return.

If you would like a different item we request that you send back the item you have for a refund & place a new order for the item you wish to receive.